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This page covers the latest or known problems in running Flash Player and takes you through easy steps to get your player working quickly.

Try this first: How to fix almost all Macromedia Flash Player issues

A version of Macromedia Flash Player is pre-installed with most popular Internet browsers. Sometimes, problems with a Flash Player that's already installed can prevent your upgrading to the latest player. You can resolve almost all difficulties by taking the following steps:

  1. Check System Requirements to ensure your configuration is supported.
  2. Make sure you have the latest version of your Internet browser. Installing a new browser can often repair issues with browser installations, and newer browsers may also offer improved security.

Note to Netscape 6 users: Macromedia recommends updating to at least version 6.2 or higher. Though Netscape 4.x is supported, Netscape 6.1 and 6.0 are not supported.

You can check for available versions of Microsoft Internet Explorer, Netscape Navigator/Communicator, and America Online at their Web sites:

Microsoft Internet Explorer

Netscape Navigator

America Online

Download the desired browser installer to your desktop, but don't run the installer yet.

  1. Uninstall Flash Player (see How to remove Flash Player from your computer above).
  2. Restart your computer.
  3. If you downloaded an installer for your Web browser in Step 1, run that installer now and follow its instructions. Restart again if prompted.
  4. Finally, download and install the Flash Player from the Macromedia Flash Player Download Center.

If you have any other questions in regards to Flash Player or the Tourscape Player, feel free to email us at  

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