page covers the latest or known problems in running
Flash Player and takes you through easy steps to
get your player working quickly.
Try this first: How to fix almost all Macromedia Flash
A version of Macromedia Flash Player is pre-installed
with most popular Internet browsers. Sometimes, problems
with a Flash Player that's already installed can prevent
your upgrading to the latest player. You can resolve
almost all difficulties by taking the following steps:
- Check System
Requirements to ensure your configuration is supported.
- Make sure you have the latest
version of your Internet browser. Installing a new
browser can often repair issues with browser installations,
and newer browsers may also offer improved security.
Note to Netscape 6 users:
Macromedia recommends updating to at least version 6.2
or higher. Though Netscape 4.x is supported, Netscape
6.1 and 6.0 are not supported.
You can check for available versions of Microsoft Internet
Explorer, Netscape Navigator/Communicator, and America
Online at their Web sites:
Download the desired browser installer to your desktop, but
don't run the installer yet.
- Uninstall Flash Player (see
to remove Flash Player from your computer above).
- Restart your computer.
- If you downloaded an installer
for your Web browser in Step 1, run that installer
now and follow its instructions. Restart again if
- Finally, download and install
the Flash Player from the Macromedia Flash Player Download Center.